Terms of Service

Last Updated: June 2026

These Terms of Service apply to the website and online English learning services operated by Tokyo Newcastle under the name Merlin English Studio. By using our services, you agree to these terms.

1. Our Services

Merlin English Studio provides online English assessments, tutor matching, lessons, and related learning support.

Lesson content and arrangements may vary according to each learner’s level, goals, interests, and availability.

2. Bookings and Lesson Arrangements

Assessments and lessons must be arranged in advance.

Lesson times, tutors, and formats are confirmed directly with the learner or their parent or legal guardian.

Detailed policies on cancellations, rescheduling, payments, and refunds will be provided before a booking or purchase is confirmed.

3. Conduct and Recording

Learners, tutors, and staff are expected to communicate respectfully.

Harassment, abusive language, and inappropriate behaviour are not permitted.

Lessons may not be recorded, photographed, or shared without the prior consent of everyone involved.

4. Learning Materials

Materials provided through our services are intended for the learner’s personal educational use.

They may not be copied, distributed, published, or sold without permission from the relevant rights holder.

5. Changes and Contact

We may update these terms as our services and policies develop. The latest version will be published on this page with an updated date.

For questions about these terms, please contact us through our official contact page or WeChat account.